Returns
We hope you love your club de loisirs piece. However, if you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To request a return, please email clubdeloisirs.co@gmail.com within 14 days of delivery and include:
- Your order number
- The item you wish to return
- The reason for your return
- Photographs, if the item is damaged or incorrect
Please wait for return instructions before sending your item back. Returns sent without prior approval may not be accepted.
Return conditions
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed
- Free from marks, make-up, perfume, deodorant and other signs of wear
- Returned with all original tags attached
- Returned in its original packaging
- In the same condition in which it was received
Please take care when trying on light-coloured garments. Items showing signs of wear, staining, damage, washing or alteration may not be accepted.
We reserve the right to refuse a return that does not meet these conditions.
Return shipping costs
Unless the item is damaged, defective or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service and keeping proof of postage until your refund has been completed.
club de loisirs is not responsible for return parcels that are lost or damaged in transit.
Original shipping charges are non-refundable, except where the item received is damaged, defective or incorrect.
Pre-order items
Pre-order items may be returned under the same return conditions once they have been delivered.
The pre-order status of an item does not mean that it is personalised or made specifically for an individual customer. Therefore, customers should not be told that all pre-orders are automatically non-returnable.
EU rules generally provide a 14-day withdrawal period for online purchases, while genuinely personalised or made-to-specification goods may fall under an exception.
Exchanges
We are currently unable to offer direct exchanges.
To order a different size or item, please return the original item for a refund and place a new order through our website.
As quantities may be limited, we cannot guarantee that another size will remain available.
For sizing questions before placing your order, please email clubdeloisirs.co@gmail.com.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives.
If your item is damaged, defective or different from what you ordered, email clubdeloisirs.co@gmail.com within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- A photograph of the shipping label and packaging, where relevant
We will review the issue and arrange an appropriate solution.
Please do not return a damaged or incorrect item before receiving instructions from us.
Refunds
Once your return has arrived, it will be inspected.
If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
You will receive an email once your return has been processed.
Shipping charges, customs duties, import taxes and handling fees are not refundable unless the item was damaged, defective or incorrect.
Late or missing refunds
If you have received a refund confirmation but the funds have not appeared, please allow the full processing period before contacting us.
You may also need to check with your bank or payment provider, as processing times can vary.
After the stated processing period, email clubdeloisirs.co@gmail.com with your order number for assistance.
Refused and uncollected parcels
If a parcel is refused, left uncollected or returned because customs charges were not paid, the refund will be processed only after the parcel has been returned to us.
Original shipping costs, return shipping costs, customs charges and any handling fees may be deducted from the refund.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order is returned because the address was incorrect or incomplete, any additional shipping charges may be deducted from the refund or charged before reshipment.
Email clubdeloisirs.co@gmail.com as soon as possible if you notice an address error.
Final sale items
Items clearly marked Final Sale cannot be returned for a change of mind, except where required by applicable consumer law or where the item is damaged, defective or incorrect.
Contact
For return or refund questions, please email:
We aim to respond within 1–2 business days.