Pre-order information
The Naïa Collection is currently available for pre-order.
Orders will begin shipping from 10 August 2026 in the order they are received. Please note that this is the dispatch date, not the estimated delivery date.
As this is a pre-order collection, your order will not be shipped immediately after purchase. If there are any unexpected production delays, we will notify you by email as soon as possible.
Estimated delivery times
Once your order has been dispatched, estimated delivery times are:
- Europe: 6–10 business days
- United States: 7–12 business days
- Rest of the world: 10–21 business days
Business days do not include weekends or public holidays.
These delivery times are estimates and may vary depending on customs clearance, local postal services, courier delays, weather conditions, or other circumstances outside our control.
Tracking information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow a few business days for tracking information to become active after receiving your shipping confirmation.
Tracking updates may pause temporarily while the parcel is in transit between countries, undergoing customs clearance, or being transferred to a local delivery service.
Please check your spam or junk folder if you cannot find your shipping confirmation email.
Shipping address
Please make sure that your shipping address, postcode, apartment number, email address, and telephone number are correct before completing your order.
To request an address change before dispatch, email us as soon as possible at clubdeloisirs.co@gmail.com.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed or that the parcel can be redirected.
We are not responsible for delays, failed deliveries, or returned parcels caused by an incorrect or incomplete address provided at checkout.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes, or handling fees depending on the destination country.
These charges are determined by the local customs authority and are not included in the product or shipping price unless otherwise stated at checkout.
Any applicable customs duties, import taxes, or handling fees are the responsibility of the customer.
Customs clearance may also extend the estimated delivery time.
Delivery delays
Delivery estimates begin from the date your order is dispatched, not from the date your order is placed.
Occasional delays may occur due to customs clearance, local courier services, public holidays, severe weather, or other circumstances outside our control.
A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
For help with a significantly delayed order, email clubdeloisirs.co@gmail.com with your order number.
Lost or returned parcels
If your tracking information shows that your parcel has been delivered but you cannot locate it, please check with members of your household, neighbours, your building reception, and the local delivery service first.
If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, unpaid customs charges, or failure to collect it, additional shipping fees may apply before it can be sent again.
Please email clubdeloisirs.co@gmail.com for assistance.
Contact
For questions about your pre-order, shipping, tracking, or delivery, please email:
We aim to respond within 1–2 business days.